No, our products are:

Cruelty free - Not tested on animals. Environmentally aware, ecologically sustainable.

Free of pesticides, parabens, phthalates, synthetic fragrances and chemicals, silicone, GMO and PEG.

Planet friendly with reusable or recyclable packaging.

Keeping your products out of
direct light in a cool place is best or store in the refrigerator because light and heat impact on the emulsifiers in skincare products causing separation of
the oil and water components.

Our black glass bottles were chosen to reduce the effects of UV and light degradation and being inert, glass does not react with the contents.

Not replacing the lid on the container exposes the contents to air and contaminants like bacteria reducing effectiveness
and causing oxidisation which can result in altered smell, texture, colour ,
visible mould and potential skin irritation.

Using clean, dry hands or a scooping
utensil when using moisturisers is recommended

If stored properly as recommended
above, our products should be used within 12 months from opening.

Skin care, body care and  cosmetic ingredients can cause irritation or a reaction even at the lowest concentration, especially for sensitive skin. Products that have been used for years without a problem, can
sometimes trigger an unexpected reaction or, the reaction may be due to other
changes you haven’t considered such as laundry and cleaning products, diet and
exposure to environmental allergens.

Stop using the product immediately if you experience an adverse reaction. Wash the affected area with cool water, if using a wet soft cloth or wipe to gently clean off the product from
your face, stroke away from the eyes, outwards and downwards. A cool compress
on the affected area will help soothe redness, itching or burning. If the
irritation or reaction persists, please consult a healthcare professional.

In the unlikely event
that you experience a reaction to a Serendip Naturals product, discontinue use
and please contact us directly.  info@serendipnaturals.com We're here to help and support.

Serendip Naturals is committed to
reducing waste and preserving  the
environment.

Our glass bottles are reusable after
thorough washing and drying e.g to store dried herbs and spices or may be
recycled. Our cardboard packaging  may
also be repurposed for storage and is recyclable.

Credit Card, Apple Pay, PayPal and
Afterpay are available safely and securely.

All orders placed on this website are
encrypted, ensuring that credit card information that is submitted when
ordering and paying is securely protected.

Australia: We offer standard and
express shipping via Australia Post. Deliveries can be madeto private
addresses, PO boxes and parcel boxes.

Some of our products are classified as
Class 3 flammable for the purposes of transportation. Any parcel that we ship
containing these products will be packaged and labelled appropriately to comply
with Dangerous Goods safety regulations. These will be delivered by DHL.

 International: We offer standard
delivery via DHL.

Some of our products are classified as
Class 3 flammable for the purposes of transportation. Any parcel that we ship
containing these products will be packaged and labelled appropriately to comply
with Dangerous Goods safety regulations.

Please refer to our Terms
and Conditions under Returns and Refunds