Terms of service

Product Information and Disclaimer

We strive to provide accurate, up-to-date information on our website about our products (including descriptions, ingredients, and usage instructions). However, we do not guarantee that all content on our site is free of errors, complete, or current. Product images on the site are for illustrative purposes and may not exactly reflect the actual item (variations in color or packaging may occur).

Important Disclaimers (Please Read):

·      General Product Use: Our skincare products are formulated with natural ingredients and have been tested to be gentle and safe for their intended use. However, individual results may vary. Some natural ingredients may still cause sensitivity or allergic reactions in certain individuals, and Serendip Naturals will not be held responsible for such occurrences. If you have known allergies or sensitive skin, please review the ingredient list for each product before use.

·      Patch Test Recommended: To ensure compatibility with your skin, we strongly recommend performing a patch test. Apply a small amount of the product on a small area of skin (e.g. inside of your wrist or elbow) and wait 24 hours. Discontinue use if any irritation, redness, or discomfort occurs. If you experience an adverse reaction, wash off the product immediately and consult a healthcare professional if necessary.

·      No Medical Claims: Our products and the information provided on our website are not intended to diagnose, treat, cure, or prevent any disease or medical condition. Serendip Naturals’ products are cosmetics designed for skincare and beauty purposes – they are not medications or therapeutic goods. Any descriptions of product benefits (for example, "moisturizing," "soothing," or similar terms) are for informational purposes about the cosmetic properties of the product, and not medical claims.

·      External Use Only: Unless otherwise indicated, our products are for external use only. Do not ingest our skincare products or apply them to eyes, broken skin, or mucous membranes. In case of contact with eyes, rinse thoroughly with water and seek medical advice if irritation persists.

·      Consultation for Health Conditions: If you have a specific skin condition, are pregnant or breastfeeding, or are under the care of a dermatologist or physician, please consult with your healthcare provider before using our products. The information on our website is general in nature and is not a substitute for professional medical advice.

·      Product Effectiveness: We endeavor to ensure our products are of high quality and meet their described performance, but we do not guarantee that each product will achieve the same results for all users. Skincare outcomes can depend on individual skin type, health, lifestyle and other factors.

·      Limitation of Allergies Liability: While our products are designed not to trigger adverse reactions, by purchasing and using our products you acknowledge that you assume responsibility for any sensitivity or allergy you may experience. We encourage those with sensitive skin to choose products with ingredients appropriate for sensitive skin (if available) and to follow the patch test recommendation above. Serendip Naturals will not be liable for allergic reactions or irritation you may sustain from known or unknown allergens.

·      Use as Directed: You must use our products strictly in accordance with the instructions provided. We accept no responsibility for any harm, damage, or injury caused by misuse or improper use of our products (for example, using them in a manner not instructed or recommended).

By using our site and purchasing our products, you acknowledge that you have read and understood the above product disclaimers. If you ever have any questions about product use or ingredients, please contact us and we will be happy to assist with guidance.

Intellectual Property

All content and material available on the Serendip Naturals website – including but not limited to text, logos, graphics, images, videos, product names, and website design – are the property of Serendip Naturals or our content suppliers and are protected by copyright, trademark, and other intellectual property laws. Serendip Naturals retains all rights, title, and interest in this content. You may not copy, reproduce, distribute, modify, publish, transmit, display, or create derivative works from any part of our website content without our prior express written permission.

You are permitted to use the site and its content only for personal, non-commercial purposes (such as reading information, or making purchases). Any unauthorized use of our intellectual property is strictly prohibited and may result in legal action. “Serendip Naturals” and our logos and product names are trademarks of our company. These trademarks, along with any service marks and trade names, may not be used in connection with any product or service that is not ours, or in any manner that is likely to cause confusion among customers, or in any way that disparages or discredits our brand.

Limitation of Liability

To the fullest extent permitted by applicable law, Serendip Naturals shall not be liable for any indirect, incidental, special, consequential, or punitive losses or damages arising out of or related to your use of our website or purchase/use of our products. This includes, without limitation, any loss of profits, loss of data, loss of goodwill, or the cost of procuring substitute goods or services, even if we have been advised of the possibility of such damages.

In addition, to the extent permitted by law, our total aggregate liability to you for any and all claims arising from your use of the site or products (whether in contract, tort, or otherwise) is limited to the amount you actually paid us for the product(s) in question. For example, if you purchased a cream from us and have a claim regarding that product, our maximum liability would be the purchase price you paid for that cream.

Nothing in these Terms and Conditions is intended to exclude, restrict, or modify any rights you have under the Australian Consumer Law or any other law that cannot be lawfully excluded or limited[11]. In particular, any consumer guarantees or mandatory legal warranties applicable to our products will continue to apply. While we limit our liability as explained above, we do not exclude liability for any significant personal injury or death caused by our negligence, or for any other liability that cannot be excluded under Australian law.

Governing Law and Jurisdiction

These Terms and Conditions and any separate agreements whereby we provide you products or services shall be governed by and construed in accordance with the laws of Australia, specifically the laws of the State of Queensland, Australia. By using our website or purchasing our products, you agree that any dispute, controversy, or claim arising out of or relating to these Terms (or your use of the site or products) will be subject to the exclusive jurisdiction of the courts of Queensland, Australia. If you are a consumer residing outside Australia, this choice of jurisdiction will not deprive you of any protection afforded by the mandatory consumer laws of your country of residence; however, to the extent permitted, you agree to submit to the jurisdiction of the Queensland courts for resolving any disputes.

Changes to Terms

We reserve the right to update, modify, or replace these Terms and Conditions at any time. Any changes will be effective when posted on this page, with or without additional notice to you. It is your responsibility to review the Terms periodically for updates. Your continued use of our website or services following the posting of changes constitutes your acceptance of those changes. If you do not agree to the revised terms, you should cease using our site and services. For significant changes, we may (at our discretion) provide additional notice, such as via email or a notice on our homepage, but are not obligated to do so.

Last updated: (13 August 2025)

If you have any questions or concerns about these Terms and Conditions, please contact us at Serendip Naturals Customer Support. We value our customers and are here to help. Thank you for reading these terms and for shopping with Serendip Naturals!